Hardware Service & Support
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Product Technical Support, Warranty & Service

Please check the grid below for your brand and model. You will need to contact the correct technical support or warranty service contact to get the service you need.

Western Imperial Magnetics now provides direct EMAIL support for all ADTEC equipment.   If you need support or service on another brand you must contact the company directly, not WIM. We are an authorized reseller, but not an overall service depot.

Brand Model Warranty Service Contact & Technical Support
Primera Signature Z1 6 months Primera www.primera.com
Adtec DVD Copy Tower 1 year WIM Use Adtec Technical Support form to the right of this grid. 
Adtec CDR Copy Tower 1 year WIM

Use Adtec Technical Support form to the right of this grid.

Primera ALL MODELS 1 year Primera Technology www.primera.com
Liteon ALL MODELS 1 year WIM sales@wimmedia.com We ship this item to service depot for you. We do not service these on location.
JVC ALL MODELS 1 year JVC Canada www.jvc.ca/en/consumer/service/
Tascam ALL MODELS 1 year n/a n/a
HHb ALL MODELS 1 year HHb Canada sales@hhbcanada.com
Casio CW-75 n/a Casio www.casio.com
Telex CD/DVD n/a Telex www.telex.com
Telex Cassette n/a WIM support@wimmedia.com
Microboards ALL MODELS 1 year Microboards www.microboards.net
A2K n/a n/a A2K n/a
Epson ALL MODELS 1 year Epson  905-709-9475 www.epson.ca
AKG ALL MODELS 1 year WIM support@wimmedia.com
Shure ALL MODELS 1 year WIM support@wimmedia.com
CopyPro ALL MODELS 1 year CopyPro sales@copypro.com
Rimage ALL MODELS 1 year Rimage www.rimage.com/support_form.cfm
Lacie n/a n/a n/a

n/a


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